Emerson Certifies Scallon Controls to Deliver Highest Level of Customer Support
Scallon Controls is a member of the Emerson Impact Partner Network recognizing its proven solution capabilities, local accessibility and consistent engineering practices that produce measurable business results
Beaumont, Texas (August 17, 2018) – Emerson awarded Scallon Controls today with the status of Emerson Impact Partner representing the company’s highest level of customer support. Scallon Controls and associated Emerson Impact Partner Network companies will operate as locally-accessible, singular points of contact for leveraging the full breadth of Emerson integrated solutions and expertise.
The 21 current Emerson Impact Partner companies were awarded this status through a rigorous certification process of their facilities, procedures, engineers and local service professionals, as well as a demonstrated ability to support customer process optimization and performance improvement programs. Each partner was assessed in more than 50 certification paths to verify capabilities and compliance to Emerson standards.
Distinct from traditional manufacturer-to-third-party representative and distributor relationships, Emerson Impact Partners have a tightly integrated culture with Emerson and with each other that ensures consistent engineering practices and services across the Network to provide customers with the broadest, most responsive support organization in the industry. Combining local support with proven processes and technologies from Emerson ensures the appropriate technical resources, methods and best practices are applied to deliver improved and measurable business results for Emerson’s customers.
“Our customers appreciate consistent, high value-added services and support across the multi-site operations they run,” said Frank deJong, president North America for Emerson Automation Solutions. “Many of them cite inconsistent local support as an industry-wide problem that leads to variability in project execution and operations. As the impact of digital technologies expand across the enterprise, Emerson and our Emerson Impact Partners are uniquely positioned through a focused, systematic approach to provide the expertise and solutions that drive peer-leading performance.”
Scallon Controls is the exclusive sales and service channel in Southeast Texas for DeltaV™ control and safety systems and Plantweb™ digital ecosystem solutions. Emerson Impact Partners also supply and service Fisher™, Crosby™, Anderson Greenwood™, KTM™, Keystone™, and Vanessa™ valve and pressure management products. To support successful implementation and adoption of these technologies, Scallon Controls provides local access to global Emerson engineering services and expertise, as well as critical integrated outage services for the full scope of automation and control assets.
Scallon Controls is a locally-owned business with a proven reputation for exceptional customer service and application knowledge, engineering and implementing innovative solutions, and 24/7 availability to respond to urgent customer needs. Scallon has been serving customer needs for over 40 years in the process industries. All Emerson Impact Partners have long-term collaborative relationships with Emerson – some spanning over 100 years – and the communities they serve, providing customers with reliable, innovative solutions, services and support.
The value of the integrated Emerson Impact Partner Network is clearly demonstrated when specialized expertise is required to augment project implementation or operational improvement teams. All members of the Network have direct access to the best available resources for everything from operational performance diagnosis to project engineering to maintenance and repair services. Additionally, each Emerson Impact Partner can seamlessly leverage the vast network of locally managed inventory and readily available OEM parts and products, ensuring fast and efficient order fulfillment.
“Scallon Controls, the Emerson Impact Partner Network and Emerson combine to bring unique value to our local customers. Our relationship spans for more than 40 years as the leader in process control and reliability expertise, service and support for refining, chemical and other process industries in Southeast Texas,” said Joe Herink, president of Scallon Controls, an Emerson Impact Partner.
Emerson Impact Partner Network facts:• First relationship established in 1913
• Serving all states and provinces in the United States and Canada
o 167 Service Centers
o 19 Educational Service Centers
• More than 5,000 local personnel and growing
o 2,300+ sales resources
o 1,400+ systems engineering and field service resources
For more information about Emerson Impact Partners, go to www.Emerson.com/EmersonImpactPartners
About Scallon Controls
For more than 40 years Scallon Controls has been serving Southeast Texas with superior service and quality products. Our mission is to provide business results to our customers through the correct application of services and products that contribute to our customer’s enterprise in the areas of safety, efficiency, and reliability.
With offices in Beaumont and Port Arthur, Scallon is locally owned by our employees and operates only in Southeast Texas. We focus solely on the local customer and are interested in developing long term relationships with our customers based on mutual trust. We believe in hiring, training and retaining the best people and letting them share in the success of the company through employee ownership. We give back to our community through charitable donations to such causes as United Way, March of Dimes, Salvation Army, American Heart Association, Christmas Families, Boys Scouts of America, and Beaumont Police Department. For more information visit us at www.scalloncontrols.com.
Emerson (NYSE: EMR), headquartered in St. Louis, Missouri (USA), is a global technology and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets. Our Emerson Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs. Our Emerson Commercial and Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency, and create sustainable infrastructure. For more information visit Emerson.com.