This particular refinery was put in the difficult position of having to rely on an out-of-town OEM to service its Protection System—resulting in a lack of timely response, higher costs, and limited flexibility or collaboration regarding scheduling during outages. Because of their dissatisfaction, the turnaround planning group decided to look for alternatives.
The quality of the work we performed exceeded previous expectations set by the competitor in terms of speed, organization, test results, and documentation. Our willingness to provide additional work to make everything look professional, even though not in scope, made a lasting impression.
Our flexibility and responsiveness delivered the quality of service and job performance that the customer is willing to pay for.
Our expertise in this work was not only witnessed, but also praised, internally by other groups at the facility taking notice of our finished product.
