Scallon Controls, an Emerson Impact Partner, is the leading Digital Automation solutions provider transforming manufacturing, refining/petrochemical operations, process development and process control across a range of process industries in Southeast Texas and beyond. Scallon Controls relentlessly seeks to drive the outcomes that ‘change the game’ for our clients and is seeking team members to join in our mission.
We are currently looking for a system engineer within our Lifecycle Solutions team to provide post-project services and automation solutions for our installed customer base, using a portfolio of Emerson products and some select third-party platforms. Solutions may include scheduled maintenance or managed services for system administration; cyber security solutions; performance and reliability services; help desk and emergency services, digital plant troubleshooting and integration; system installation and commissioning; system upgrades; operational solutions for alarm management, loop performance, DeltaV Mobile, and process simulation/digital twin; and lifecycle consulting and business continuity services.
The system engineer on the Lifecycle Solution’s team will be expected to perform services under purview of senior engineering team members for customer technical support including via annual service contracts, service bank, assigned projects and some subscription-based offers. It is expected for the system engineer to begin to support and advise customers on a range of automation and platform recommendations that will solve customer pain, optimize business value, and enhance customer satisfaction with their automation investments.
How You’ll Be Successful
Leverage your passion for technology and your customer-focused mindset to grow your customer relationships to a level of a trusted advisor, mapping automation solutions that will solve our customers' complex operational challenges and support their digital journey.
Flexibility - May be called upon for coordination of other Scallon Controls personnel and cross-functional teams to ensure the delivery of the overall results expected by the customer.
Bring passionate team spirit and a commitment for excellence in all work product.
Proactively drive and deliver projects and services via the lifecycle solutions portfolio, by driving services demand creation with your customer contacts. Driving technology adoption and realized customer outcomes. Candidate will be self-starting, responsive, innovative, with a problem-solving mindset.
What You'll Do
Day-to-day technical support and help desk for customer contract support. Following triage, demonstrate situational awareness for escalation to senior engineering members or factory support as required.
Complete assigned service agreement deliverables in a timely manner with high quality and quantifiable business results. Manage the completion of these contract obligations with some oversight from the contracts coordinator or department manager, demonstrating organization skills and self-starting capabilities.
Provide lifecycle engineering solutions in the areas of server, workstation, networking, software configuration, digital bus, DeltaV hardware, virtualization, alarm management or other areas of expertise.
Provide timely and thorough communication to customers in both written and oral format.
Demonstrate an organized and methodical approach to troubleshooting and problem solving.
Execute contract or project deliverables following direction, and/or by following established procedures or guidelines.
Work towards completion of the DeltaV Field Service Associate certification, as well as other certifications as assigned.
Actively involve/inform Account Managers in all opportunities or customer engagements to help drive service expansion opportunities and increased customer satisfaction.
Under supervision, execute installed-base lifecycle projects within budget and schedule, and take ownership for project quality and customer value outcome.
24x7 support for customer emergencies under a monthly rotating assignment roster.
What You'll Bring
BS degree in chemical, systems or electrical engineering or equivalent technical experience (Prior experience: 5-10+ years delivering control system solutions as a systems and/or service engineers)
Authorized to work in the U.S. and must have valid driver’s license.
Some knowledge of systems, networking, and DCS preferred.
Some knowledge of virtualization fundamentals preferred.
Here’s What You’ll Get
Highly competitive Medical and Dental Insurance
Employee Stock Ownership Plan (ESOP)
Professional Development Reimbursement
Scallon Controls paid Basic Life & Short-Term, Long-Term Disability Insurance
Voluntary Benefits - Accident, Term Life, Whole Life Insurance
Flu Shot Clinic & First Aid/AED/CPR Classes
Must be currently authorized to work in the United States.
Follow Scallon Controls
Policy on Third-Party Unsolicited Resume Submissions: Please note that any third-party unsolicited resume submissions will immediately become the property of Scallon Controls. Scallon Controls will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.
Please Note: Scallon Controls is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by law.