This position requires the individual to install and maintain distributed control systems and other electronic automation equipment. This involves analyzing requirements for installation, commissioning and inspecting systems hardware and software, troubleshooting and resolving problems, and managing the customer’s needs over time. This position requires a technical acumen, ability for critical analysis and attention to detail with an emphasis on strong computer skills. This position requires the ability to travel to remote customer sites.
The position requires driving to the customer industrial sites on a regular basis. Individuals must be capable of, and diligent about, compliance with safety rules and regulations in these environments. Attention to detail and awareness of potential safety hazards is expected at all times. Maturity and sound judgment are essential to working in this environment.
This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. It requires the handling of multiple tasks with many unexpected interruptions. The job calls for the responsiveness and energy to work long hours and cover a wide scope without letting up on the pace. While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time.
Regular and predictable attendance is essential for this position.
Providing DCS technical support services to our customer base.
Typical DCS and related systems include: DeltaV and AMS Device Manager.
Typical DCS technical support services include:
Control System Preventive Maintenance
Schedule obligations to contract customers
Follow documented service and maintenance procedures to ensure quality service delivered to end customers
Verify assigned contract customers and service contract deliverables are met
Work with sales department to grow service and equipment presence at customer sites
Control System Lifecycle Care:
Understand and implement basic control system configuration, graphic design, troubleshooting
Support software upgrade audits and upgrades, computer hardware and software installation, control system installation and first-time powerup inspections, engineering Factory Acceptance Tests (FAT), commissioning, loop checkout, startup support, emergency services
Support emergency and break/fix support services
Control System Software Loading, Staging, Customer FAT Testing, Installation, Startup, and Upgrades
Computer Workstation and Server set up and support covering both hardware and software
Control System Network and Wireless communications support
System Administration to support, optimize, and maintain overall system performance
Participate in the PSS Services Group after-hours On-Call rotation.
Ability to work some overtime, including weekends and/or holidays as business needs arise.
Ability to work some shift-work, including night-shifts, as business needs arise.
Ability to work independently in a fast-paced environment
Facilitate customer application requirements.
Support sales personnel and product principals when required.
Always build and cultivate solid business relationships.
Attend required skills and safety training via computer-based training and both local and out-of-state factory training courses.
Work Safely – wear proper PPE, comply with all safety requirements at any location, and remain alert and aware of surroundings at all times.
Support colleagues at all times, and especially when overload situations arise.
Follow Scallon Controls, Inc. policies, procedures and methodologies.
Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between Scallon Controls, Inc. and its stakeholders are precise.
Some lifting, bending and long-term standing required (see Physical Requirements section).
The above does not constitute the total responsibilities of the role.
Education Preferred:Engineering or Computer Science Bachelor’s degree in related field
Associate / Technical Trade degree
Experience Required:Strong computer and networking skillset, covering both computer hardware and software. Operating systems include Microsoft Windows Server and domain topologies, networking includes switches, routers and firewalls, as well as physical hardware transport layers (fiber and copper).
Programming experience with any modern object-oriented language
Experience Preferred:Process control concepts, instrumentation and electrical concepts.
Experience participating in automation projects.
Implementation and configuration experience of either DCS and/or PLC systems.
Experience with commissioning, loop checkout, factory acceptance testing, startup of automation projects.
Programming experience with any modern DCS programming language.
Knowledge of the Emerson DeltaV DCS system or AMS Device Manager System.
Communication Skills:Verbal /Nonverbal – Convey easily and quickly any message; Speaks clearly and persuasively in positive or negative situations; listens attentively and seeks clarification; Responds well to questions; Maintain professional nonverbal communication analogous to situation
Written - Writes clearly and informatively with a high level of sophistication; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret complex written information.
Presentation - Presents clearly and informatively, easily maintaining audience attention and responding to audience needs; Able to facilitate discussion, progress effectively, and manage audience as needed.
Behaviors Required:Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivations Required:Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
PLEASE NOTE: Scallon Controls is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of Scallon Controls about this opening. All resumes submitted by search firms/employment agencies to any employee at Scallon Controls via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of Scallon Controls; no fee will be paid in the event a candidate is hired by Scallon Controls as a result of the unsolicited referral or through other means.
If you wish to become an approved agency to assist us in our employment efforts, please submit your request to:[email protected]