1. What is the real connection between Fisher, Rosemount and Fisher-Rosemount (Emerson Process Management) (Emerson Process Management)?

2. Is my local Representative compensated for products my company buys elsewhere and ships to the plantsite so I can depend on him/her after sale service?

3. Who can provide integration and hardware services for my control system to my plant site?

4. How do I know that my local Representative office is prepared to deliver the range of services that I might need from them?

5. What other services can my local Representative office provide?

6. How can my Engineering Fire/Contractor/OEM/Skid Manufacturer buy Fisher-Rosemount (Emerson Process Management) (Emerson Process Management) equipment through my local representative office if they are located somewhere else?

7. Can the local Fisher Controls provide a complete listing of valves sold on my facility over the life of the plant?

8. How can I find out about training opportunities for my personnel?

9. How can I get the latest product literature or instruction for a specific piece of equipment?

10. What are the requirements for my computer to run Fisher Valve Sizing software?

11. Can I put the Fisher FirstVue Sizing software on my computer network for use by others?

1.  What is the real connection between Fisher, Rosemount and Fisher-Rosemount (Emerson Process Management) (Emerson Process Management)?

All three are separate and distinct companies owned by Emerson Electric.  Fisher (valves) and Fisher-Rosemount (Emerson Process Management) (Emerson Process Management) (systems) come to the market through the Fisher Sales Representative channels. In addition, the Rosemount (measurement devices) comes to market through a direct sales channel.  Fisher-Rosemount (Emerson Process Management) (Emerson Process Management) representatives offices in Canada are the exception as they offer the Rosemount products as well.  Many offices in North America house both the Fisher-Rosemount (Emerson Process Management) (Emerson Process Management) and Rosemount channels.  [TOP]

2.   Is my local Representative compensated for products my company buys elsewhere and ships to the plantsite so I can depend on him/her after sale service?

YES!  Team Fisher Rosemount is recognized as #1 in customer service.  No matter where the purchase originates, all involved parties share in the available revenue so local resources are in place to supply award winning service! [TOP]

3.   Who can provide integration and hardware services for my control system to my plant site?

Integration, configuration, assembly and hardware services can be provided to your plant site by the local Representative office that has sales responsibility for your territory.  The Representative office will work with you to provide the services with their own personnel, or might draw upon the extensive network of companies and people within the FRS organization.  A range of services can be provided, including:

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4.    How do I know that my local Representative office is prepared to deliver the range of services that I might need from them?

Uniform quality throughout the FRS organization is provided via a certification program that encompasses both service facilities and their personnel.  Certification establishes the levels of technical competency and resources deemed necessary to provide first class customer support.  Personnel certification insures that on-site support is provided by factory trained individuals who understand your site and your process. [TOP]

5.    What other services can my local Representative office provide?

Other services provided by local Representatives are unique from office to office.  Some additional services are maintenance contracts on your installed hardware and software, remote diagnostic support via modem, warranty replacement, spares support, and multiple vendor represent some of the services a local Representative might provide.  Contact your local Representative office to find out what is available in your area SCI@scalloncontrols.com.  [TOP]

6.   How can my Engineering Fire/Contractor/OEM/Skid Manufacturer buy Fisher-Rosemount (Emerson Process Management) (Emerson Process Management) equipment through my local representative office if they are located somewhere else?

There is no need to require the Engineering Firm/Contractor/OEM/Skid Manufacturer to purchase the material through your local Fisher Representative if they are located in another Fisher Representative territory.  Fisher Controls infrastructure and business relationships between representatives insure that your local representative has an incentive to assist you with any installation, start-up or warranty issues that may occur. [TOP]

7.    Can the local Fisher Controls provide a complete listing of valves sold on my facility over the life of the plant?

While both Fisher Controls and the local Representative maintain libraries of data itemized by serial number, there are limitations on how accessible this data is.  The data has been stored (paper files, microfilm, etc.) by numeric order and not cross-referenced by customer name. [TOP]

8.    How can I find out about training opportunities for my personnel?

The Fisher-Rosemount (Emerson Process Management) (Emerson Process Management) Education Center Internet Web Site can be accessed by <Clicking Here> and you can find a complete listing of all factory school scheduled within the next 6-12 months.  If you are interested in an on-site version of any of the schools listed, contact your local representative SCI@scalloncontrols.com.   [TOP]

9.    How can I get the latest product literature or instruction for a specific piece of equipment?

You can download and print a specific piece by <Clicking Here> to access the literature pages or you can email a request to the local representative for them to provide you with printed copies sci@scalloncontrols.com.  [TOP]

10.   What are the requirements for my computer to run Fisher Valve Sizing software?

Any Pentium class computer with 16MB or memory and 20 MB of free hard disk space can load the software.  The Fisher Valve Sizing software is available for downloading by <Clicking Here>.  [TOP]

11.   Can I put the Fisher FirstVue Sizing software on my computer network for use by others?

Contact your local representative for a Site License Agreement for this software package SCI@scalloncontrols.com. [TOP]